Account & access
Login, profile details, verification, and account security.
Get helpRB FINTECH / SUPPORT CENTRE
Help that moves at the speed of your money.
Find clear answers, practical guidance, and a real path to the right team whenever you need help with your account.
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What can we help with?
Choose a topic to get the fastest route to the information and action you need.
Transfers & payments
Understand pending transfers, payment methods, and transaction updates.
View answersInvestments
Learn how to explore plans and keep track of your financial goals.
Explore investmentsSafety & security
Protect your account and know what to do if something feels wrong.
Contact securityCOMMON QUESTIONS
Answers before you ask.
We keep support straightforward. If you cannot find what you need, send us a message and the team will take it from there.
How do I reach my account dashboard?
Use the Login button in the navigation and sign in with your registered credentials. If you cannot access your account, contact the support team below.
Why is my transfer still pending?
A pending transfer may still be going through account or payment-method checks. Keep the reference available when contacting support so we can review it faster.
How do I update my payment method?
Open the payment methods area in your dashboard and follow the prompts to add or update a method. Never share your password or one-time codes with anyone.
What should I do if I notice unusual activity?
Secure your account immediately, stop sharing access details, and contact support with the relevant transaction information.
CONTACT SUPPORT
Let’s solve it together.
Tell us what happened and include the email connected to your account. Please do not include passwords or security codes.